Terms of Use
General
Traildog.fi is a 100% Finnish online store, with products sold by Traildog Oy, Business ID 3253923-8 (hereafter Traildog). By ordering from Traildog.fi, the customer agrees to these terms.
Delivery terms in brief
SHIPPING COSTS
We offer free shipping* for orders over €100 in Finland and over €150 in other EU countries.
Shipping costs start at €4.90 for orders under €100.
DELIVERY TIME
You can see our stock levels on each product’s page. Orders containing products immediately available in stock are normally shipped by the next business day at the latest. Orders placed before 12 PM on a business day usually go out for delivery the same day.
The estimated delivery time for out-of-stock items is generally 1-2 weeks unless otherwise stated. We will send the order in one shipment when all products in the order are ready to ship. If there is an unusual delay in shipping your order, the customer will be notified as soon as possible.
EXCHANGE AND RETURN
You have a 14-day exchange and return right from the receipt of your order.
Exchanges within Finland do not incur a return shipping fee. For returns from Finland, a return shipping fee of €4.90 will be deducted from the refund (except for oversized packages such as scooters, where the customer is responsible for the actual return shipping cost). If you are unsure about size or product choice, feel free to contact our customer service in advance at info@traildog.fi or 0413184841. Let’s save the environment together and minimize back-and-forth package traffic. We are happy to help!
Ordering
Ordering products is done by selecting items into the shopping cart on the online store. Before payment, check that the colors, sizes, and quantities of the products you have chosen are correct. Carefully enter your address details on the checkout page. Shipping costs included in the order are shown on the store’s checkout page alongside the delivery method and in the order summary. The chosen delivery method and order contents affect the shipping costs. Once the order and payment transaction are completed, you will immediately receive an automatic order confirmation by email.
Cancellation
If you want to cancel your order before it has been shipped to you, it is possible as long as your order status is open, meaning it has not yet been processed in the warehouse. Cancellation is easy by replying to the order confirmation message you received. You will receive a confirmation from us once we have processed your request. If you have already received a shipping confirmation, please see the return instructions.
Deliveries
At the online store checkout, you can choose your preferred delivery method based on the contents of your shopping cart. In Finland, Posti and Postnord delivery services are available.
Shipping Costs in Finland
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Delivery to mailbox €5.50
Only for packages under 3 cm in height.
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Delivery to pickup point/local store starting from €4.90
*Free for orders over €100, excluding extra-large packages
- Delivery to your door starting from €9.90
Selection of Delivery Method, Pickup Point, and Carrier
You can choose the most convenient pickup point for you on the checkout page. The checkout page suggests pickup points closest to you based on the postal code entered. Depending on the carrier's congestion, your package may be redirected to an alternative pickup point. Traildog cannot influence these changes and is not responsible for any changes made by the carrier or any costs arising from them.
Traildog reserves the right in exceptional cases to change the carrier or delivery method if it is necessary for logistical reasons (for example, product size vs. service restrictions or products located in different warehouses).
Please note that, for example, Posti's Pikkupaketti delivery may automatically change to pickup point delivery without extra charge if the package does not actually fit through the mailbox for delivery.
If there is a need to correct the delivery information of a package after the order has been processed (for example, due to an incorrect delivery address), the customer is responsible for any change service fees charged by the carrier.
International Deliveries
We also deliver packages outside Finland. You can see the exact shipping cost for each country on the checkout page. Please contact our customer service if the checkout page does not offer a delivery method to your country. Return shipping from abroad is at the customer's expense.
Delivery Time
You can see our stock balance on each product's page. If you order products that are in stock, we aim to pack orders so that they are handed over to the carrier no later than the next business day after the order. Orders placed before 12 PM on a business day usually make it to shipment the same day.
The estimated delivery time for out-of-stock items is generally 1-2 weeks unless otherwise stated on the product page. We ship the order in one batch when all products in the order are ready for shipment. You can make a partial delivery by placing two separate orders.
If the estimated delivery time of the products deviates from the norm, we will contact the customer as soon as possible by email or phone.
Traildog reserves the right to cancel a customer's order if the manufacturer/supplier is unable to deliver the product(s) within a reasonable time.
Payment Methods
You can pay for purchases with all domestic online banks, payment cards, mobile payments (MobilePay and Pivo), as well as Walleys and OP Invoice’s invoice and installment options (OP Invoice only for purchases over €50). The payment service provider for Traildog.fi online store is the Finnish company Paytrail. You can review the payment terms for all Paytrail payment methods at: https://www.paytrail.com/kuluttaja/maksupalveluehdot.
Additionally, you can choose Klarna Invoice and Installments. You can review Klarna’s payment terms at: https://www.klarna.com/fi/ehdot/.
- Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card bill and forwards the payment to Traildog Oy.
Paytrail address: Innova 2, Lutakonaukio 7, 40100 Jyväskylä. - Klarna Bank AB (Sveavägen 46, 111 34 Stockholm, Sweden) offers a free and interest-free 30-day invoice option for product delivery. Klarna also offers installment payment options.
Right of exchange and return
You have a 14-day right to exchange and return from the receipt of your order. You have the right to open the package to check and try the products, but the products must be returned in their original condition, with tags attached. The product must be unused.
- If you want to exchange or return products, please notify us in advance by informal email to info@traildog.fi within 14 days of receiving the package.
- The return package must be handed over to the carrier without delay, but no later than 14 days after sending the return notification. If this deadline is not met, Traildog reserves the right to deduct the actual shipping and return package costs incurred from the refunded amount and to credit the remaining balance as a gift card.
- If the returned product is not in a condition equivalent to brand new (e.g., soiled from the dog's fur), Traildog reserves the right to deduct a case-specific depreciation/cleaning fee from the refunded amount.
Exchanging
Exchanges are made with a new order, so you can place a new order for new products as usual. In the case of an exchange, we do not charge a return package fee from Finland (applies to one return package delivered by Posti). An exchange is considered a new online order for a product in the same category that the customer has made before the return package has been received and whose products the customer keeps. The exchange order may also include other products.
Returns from Finland
You can use our contract number for returns in Finland (which you will receive by email after making a return notification), and the shipping cost of 4.90 €** for the return package will be deducted from the refunded amount. The person returning the package must keep the tracking number provided by the shipping company for the return package until Traildog has confirmed receipt of the package to the customer.
- If the original order amount exceeded the free shipping threshold (€100) but falls below €100 after the return, we will deduct the shipping costs according to the delivery method chosen by the customer from the refund amount.
- If the customer has chosen a delivery option other than the cheapest offered for their order and returns the entire order, the original shipping costs will be refunded according to the cheapest available option.
**NOTE: Our return authorization cannot be used to return large items such as kick sleds or kickbikes. The customer is responsible for any possible return shipping costs for these, except in warranty cases. The return method for these must always be agreed upon in advance by email at info@traildog.fi.
Refund
We will refund returned products no later than 14 days after the return package has been registered as received. The refund will be made using the same payment method used for the order.
Uncollected package / undelivered package
An uncollected package is not a cancellation notice. For orders returned due to non-collection, we will refund the price of the products minus a 10 euro handling fee as well as the actual round-trip shipping and return costs of the order.
If delivery is not possible due to incorrect/incomplete delivery information provided by the customer and the package is returned to our warehouse for this reason, we will refund the price of the products minus a 10 euro handling fee as well as the actual round-trip shipping and return costs of the order.
Incorrect product or delivery
The customer must check the external condition of the package upon receipt. If the package has been damaged during transport, the customer should document the damage, for example with photos, and promptly report it to the carrier or the pickup point staff if possible.
The customer must also check the contents of the package immediately to ensure that the delivery matches the order and packing list and that the products are free of defects.
If there are any deficiencies, errors, or transport damages in the delivery, the customer must notify the seller by email. immediately, no later than two (2) days after receiving the package. The notification must include sufficient information to assess the error, such as the order number and, if necessary, photos.
If the return or exchange is due to a packing error made by the seller or a defect in the product itself, the seller will cover the return shipping costs and the delivery costs of the new package. If the customer receives the wrong or defective product, they must notify customer service immediately at: info@traildog.fi.
If the customer unnecessarily complains about a product, meaning no defect is found, the customer is responsible for the return shipping and new shipment costs. Traildog commits to storing the product for a maximum of 30 days, so the customer must pay the shipping invoice within this time limit.
Customer service
If you have any problems with ordering or delivery, please contact our customer service. Our knowledgeable customer service is also happy to help with other product-related questions.
Email: info@traildog.fi
Whatsapp messages: +358413184841
Phone calls: +358413184841 (We answer calls as best we can, usually weekdays 10-18. If we cannot answer, you can leave a callback request by message)
Pricing
Product prices are shown on the webshop next to each product. Traildog Oy reserves the right to cancel or modify orders in case of clear pricing errors. A clear pricing error means a situation where the webshop price differs significantly from the actual product price: for example, a product priced at 0 € or a clear decimal error (e.g., 14.90 € instead of the actual value of 149.00 €).
General promotion terms
If the customer has ordered products from a promotion (e.g., "buy X, get benefit Y") and returns part of the products, the promotional benefit will expire and the retained products will revert to regular prices. This price change will be taken into account when issuing a refund.
Force majeure
Traildog Oy is not responsible for delays or indirect damages caused by obstacles beyond its control. Force majeure may include, for example, product shortages from the manufacturer and disruptions in freight transport or online services.
Right to limit sales / cancel orders
Traildog reserves the right to cancel an order or limit sales if necessary, for example in the case of unusually large product batches. In such cases, any payment will be refunded to the customer within 7 business days.
Changes to the terms
Traildog reserves the right to change its delivery terms at any time. You can see the latest update time at the bottom of this page. Changes to the terms apply to orders placed after the update date.
Contact information
Traildog Oy
info@traildog.fi
0413184841
Business ID: 3253923-8
Warehouse address (for mail only)
Traildog Oy / E6-Palvelut Oy
Suokalliontie 7
01740 Vantaa
Delivery terms last updated: 16.2.2026.